FAQs
What does your warranty cover?
At Grown Leo, our warranty extends to cover any issues with your product upon receipt. This includes addressing concerns such as loose prongs, polishing, and rhodium plating within seven days of purchase. While we assure defect-free products, should you encounter any issues, please reach out to us promptly. For matters not encompassed by the warranty, kindly contact us, and we will conduct a thorough inspection of your product, providing you with a comprehensive overview of the associated service costs.
Can the size of the Tennis Bracelets adjustable?
Certainly, we're happy to accommodate size changes for you! Simply utilize the "order notes" section on the checkout page to provide your instructions. We'll take care of the rest.
Does Grown Leo create custom ring/jewelry?
Grown Leo is thrilled to bring your dream ring or jewelry piece to life. To begin crafting your custom masterpiece, please reach out to us via email at support@grownleo.com. Let's embark on this journey together!
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 7 days after you have received your package, as long as the item has not been used.
How Loose Should a Tennis Bracelet Be?
A tennis bracelet should offer a comfortable fit, allowing for free movement on your wrist without causing any discomfort. However, it should not be excessively loose to the point where it might slip off unexpectedly. To ensure the proper fit, verify that only one finger can fit between the bracelet and your wrist.
Can you engrave my ring/jewelry for Free?
We offer complimentary customization and personalization services and are delighted to offer engraving for your ring or jewelry. During the ordering process, you'll find an "order notes" section on the checkout page where you can provide your engraving instructions.
What's the process after placing an order?
After placing your order, our team will promptly send you the CAD and 3D design of your ring within 24 working hours via email. Upon your approval, we will proceed with production.