Custom Order for Katie - Secret Garden Ring

At Grown Leo, our warranty extends to cover any issues with your product upon receipt. This includes addressing concerns such as loose prongs, polishing, and rhodium plating within seven days of purchase. While we assure defect-free products, should you encounter any issues, please reach out to us promptly. For matters not encompassed by the warranty, kindly contact us, and we will conduct a thorough inspection of your product, providing you with a comprehensive overview of the associated service costs.

Absolutely, we can adjust the band width for you. Simply make a note in the "order notes" section during checkout with your specific instructions, and we'll take care of the rest!

Grown Leo is thrilled to bring your dream ring or jewelry piece to life. To begin crafting your custom masterpiece, please reach out to us via email at support@grownleo.com or you can contact us via Live Support. Let's embark on this journey together!

If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 7 days after you have received your package, as long as the item has not been used.

Certainly! At Grown Leo, we provide a complimentary 7-day resizing service for all rings purchased from us at Grown Leo. Simply contact our support team via chat or email at support@grownleo.com to initiate the resizing process. Please have your order number and the correct size you require readily available to expedite the procedure. It's important to note that platinum rings are exempt from this policy and cannot be resized under these terms.

Feel free to utilize our Ring Sizer Guide, or alternatively, visit any reputable local jewelry store that typically offers complimentary sizing services. When you undergo sizing, please make note of the type of sizers employed—whether thin, wide, or comfort fit (indicating they are rounded on the inside). This attention to detail ensures a precise and comfortable fit for your Grown Leo piece.

We offer complimentary customization and personalization services and are delighted to offer engraving for your ring or jewelry. During the ordering process, you'll find an "order notes" section on the checkout page where you can provide your engraving instructions.

After placing your order, our team will promptly send you the CAD and 3D design of your ring within 24 working hours via email. Upon your approval, we will proceed with production.