FAQs
What does your warranty cover?
At Grown Leo, our warranty extends to cover any issues with your product upon receipt. This includes addressing concerns such as loose prongs, polishing, and rhodium plating within seven days of purchase. While we assure defect-free products, should you encounter any issues, please reach out to us promptly. For matters not encompassed by the warranty, kindly contact us, and we will conduct a thorough inspection of your product, providing you with a comprehensive overview of the associated service costs.
Can I Customise the Moissanite Necklace?
Absolutely, we specialize in crafting custom-designed necklaces tailored to your preferences. If you can't find the precise setting you desire, simply send us the URL to support@grownleo.com, and we'll bring your vision to life just for you!
What are the different necklace sizes?
Our necklace sizes cater to various preferences, beginning at 14 inches for choker-style necklaces and extending up to approximately 30 inches, a popular choice for achieving optimal designs.
Does Grown Leo create custom Necklaces?
Grown Leo is thrilled to bring your dream Moissanite Necklace piece to life. To begin crafting your custom masterpiece, please reach out to us via email at support@grownleo.com. Let's embark on this journey together!
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 7 days after you have received your package, as long as the item has not been used.